Refund policy

Refund & Return Policy

Last Updated: April 29, 2026

At Altcoin Apparel (a brand of WE3 Media LLC), every product is custom-printed on demand specifically for you. Because no two orders are identical and nothing is pre-stocked, our policy reflects industry-standard print-on-demand practices.

1. NO RETURNS OR EXCHANGES FOR BUYER'S REMORSE

Because each item is made to order, we do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Ordering the wrong size (please consult our size charts before ordering)
  • Ordering the wrong color
  • Not liking the fit, feel, or look of the design in person
  • Buyer's remorse of any kind

Please review your order carefully — including size, color, design, quantity, and shipping address — before completing checkout.

2. WHAT WE DO REPLACE OR REFUND

We will replace or refund products that arrive:

  • Damaged or defective on arrival
  • Misprinted (significant deviation from the product preview)
  • With material print, fabric, or stitching defects
  • Materially different from the product description
  • Lost in transit (per Section 5 below)

3. HOW TO FILE A CLAIM

Submit claims within 30 DAYS of delivery to contact@altcoinapparel.com with:

  • Your order number
  • Clear photos of the defect, damage, or misprint
  • A photo of the shipping label and packaging
  • A brief description of the issue

Claims submitted after 30 days or without photo evidence cannot be processed.

4. RESOLUTION

Approved claims will be resolved at our discretion via:

  • A free replacement of the defective item, OR
  • A full refund to the original payment method, OR
  • Store credit equal to the purchase price

Replacements are produced and shipped following standard production timelines.

5. LOST OR STOLEN PACKAGES

If tracking shows your package as delivered but you have not received it:

  • Check with neighbors, household members, and the carrier first
  • File a claim with the carrier (USPS, UPS, DHL, etc.)
  • Contact us within 30 days of the marked delivery date

We will work with our fulfillment partners to investigate and, where warranted, offer a replacement or refund. We are not liable for theft from porches, mailrooms, or unsecured delivery locations.

6. INCORRECT SHIPPING ADDRESSES

You are responsible for providing a complete, accurate shipping address. Orders returned to sender due to incorrect addresses, unclaimed packages, or refused delivery may be re-shipped at your expense. Refunds are not provided for address errors made by the buyer.

7. CRYPTOCURRENCY PAYMENTS

Refunds for orders paid in cryptocurrency will be issued in USD-equivalent to the original wallet address OR as store credit, at our discretion. Crypto refunds are calculated at the exchange rate at the time of refund processing, NOT the rate at the time of purchase. We are not liable for any difference in value due to market volatility.

8. SALE, PROMOTIONAL & FINAL-SALE ITEMS

Items marked "Final Sale," sold under a clearance promotion, or purchased with a discount code of 30% or greater are FINAL SALE and not eligible for refund or replacement except for verified defects.

9. CONTACT

Altcoin Apparel
A brand of WE3 Media LLC
Email: contact@altcoinapparel.com